Helena Borges is taking the top job at the Tax and Customs Authority, Finanças to you and me, in a move that recognises her problem solving ability as much as her technical grasp of the multi-faceted department, its technology and internecine rivalries.
Certain problem areas need dealing with urgently including the damage done by the exposure of a VIP taxpayers’ list, the e-billing system that fails to take into account those sole traders without computer access or skills (35% of the population still has no access to the Internet), an internal power struggle that has affected the smooth running of the most important department of government, and collecting taxes from those who claim poverty, the list is a long one.