In today's Telegraph Travel website there is a letter of complaint from reader Kate Rogers who was treated to Portuguese hospitality by the acerbic Monica from car rental company Goldcar in Madeira. The letter is run in full as an article titled, 'Is this the world's worst car hire horror story?'
Goldcar's customers at Faro airport has gained a reputation for appalling standards of customer care involving bullying, rudeness and indifference to complaints. Goldcar is a Spanish company and may see little need to look after its customers as there are plenty more.